Certificate in Information Communication Technology (Level 4)


Why consider a Certificate in Information Communication Technology

International businesses and educational institutions are placing greater emphasis than ever before on the need for individuals to possess, and effectively utilize, skills in ICT. The increasingly dynamic nature of today’s global employment market together with a heavy dependence on ICT within the business community has led to organizations seeking those who can easily transfer their knowledge between different contexts and software packages, and who can improve their skills through formal certification. The Certificate in ICT has been designed specifically to meet this need. Through a series of practical, self-contained modules, students will be able to quickly learn the main principles of ICT and how they can apply these to various, relevant contexts.

About the course:

The Essentials section of the course builds practical job skills for computer hardware and operating systems. These skills include the installation, maintenance, and troubleshooting of common devices such as desktops, laptops, network and wireless devices, printers, and monitors. The student will master the installation and troubleshooting of common components such as CPUs, memory, disks, power supplies, and expansion cards, as well as gain valuable practical knowledge of security concepts, customer service, and business processes.

The Practical section of the course will prepare the student to troubleshoot hardware, operating systems, and networks, as well as implement security procedures and protocols. These are the skills expected of an entry-level IT technician who will have a high level of interaction with clients.

Hardware & Software Technology section

Topics covered in the course include motherboards, memory, processors, video, storage media and devices, printers, operating systems, networking, security, and more. Completing this course assures employers and computer owners that the Hardware & Software Technician has the requisite knowledge to build, upgrade, optimize, troubleshoot, and repair personal computer (PC) systems.

The Professional Office Computer section

  • To promote and encourage computer literacy for all.
  • To raise the level of knowledge about Information Technology (IT) and the level of competence in using personal computers and common computer applications for all citizens.
  • To ensure computer users understand best practices and the advantages of using a personal computer.
  • To increase the productivity of employees who need to use computers in their work.
  • To provide a basic qualification which will allow all students, regardless of their background to be part of the Information Society

Key topics that will be covered in the Professional Office Computer section of this course

    Concepts of Information Technology, covers general information technology (IT), hardware, and software concepts. You need to be familiar with the main types of personal computer hardware and software, basic networking concepts, and the uses of computers in everyday life to pass this module. Legal, environmental, security, and health issues are included in the Module 1 material.
    Using the Computer and Managing Files, tests your ability to perform common tasks that are necessary no matter which applications you're using. It includes working with the desktop, icons, and windows; managing files; avoiding viruses; and sending things to your printer.
    Word Processing, tests basic word processing skills. You need to know how to create and save files, how to customize settings in your word processor, how to format text and documents, how to insert pictures and tables in a document, and how to print the results.
    Spreadsheets, covers basic spreadsheet concepts and uses. You'll be tested on creating and saving files, using formulas, formatting and copying data, working with charts and graphs, and checking and printing the final results.
    Databases, tests your ability to work with a desktop database application, such as Microsoft Access. The skills in this module include basic database concepts, working with tables and relationships, entering data through forms, retrieving data with queries and searches, and preparing reports on the contents of a database.
    Presentation, lets you demonstrate your competence at preparing presentations on your computer. You need to be able to create a presentation, add and format text and graphics, use various types of formatting, and insert organization charts and graphs. The module culminates with actually giving the presentation.
    Information and Communication, covers common parts of using the Internet and email. Topics include Web browsers; search engines; and sending, reading, and organizing your email.

Who should attend?

  • Individuals wishing to enter the ICT industry
  • School Leavers
  • Business Professionals
  • Receptionists, Front Desk Offices, Secretaries and Personal Assistants
  • Small Business Owners and Entrepreneurs
  • Individuals
  • Students
  • Job Seekers

This course offers excellent preparation for the International CompTIA A+ examinations. Email info@iit.com.na for pricing and scheduling

The future

It is recommended that students who successfully complete this course can supplement their studies in any of the following courses available at IIT: Network Support Technician; MCITP, MCTS and MCPD.

Career options

  • Help Desk Technician
  • PC Technician
  • Field Service Technician
  • Starting your own computer repair business
  • Front Desk Officers, Secretary, Personal Assistant


The student should have a good command of the English language. The student will have to supply proof of Grade 10 certificate or higher upon registration with a minimum of 23 points (all subjects included). Experience with computers would be to the advantage of the student.

As this course contains large amounts of class practical, lab work and assignments, a high-end personal laptop for use in class and off-campus is imperative. Specifications should be obtained from Head Trainer at IIT prior to class starting and student should be in possession of laptop within one week of class starting