Certificate in Network Support Technology (Level 4)

Network Support

Why consider a Certificate in Network Support Technology

Every sector of business in the world today is computerized. Computing has also become part of everyday life and the fastest growing industry worldwide. There will always be a global need for technical, network and software support personnel to keep our computerized world up and running.

About the course:

This course will validate the technical knowledge required necessary for foundation-level IT network practitioners and will certify that the successful students has the knowledge and skills required to implement a defined network architecture with basic network security. The student will be able to configure, maintain, and troubleshoot network devices using appropriate network tools and understand the features and purpose of network technologies. Students will be able to make basic solution recommendations, analyse network traffic, and be familiar with common protocols and media types.

Key topics that will be covered

Network Theory, Communications Methods, Data Delivery, Media and Hardware, Network Implementations, Networking with TCP/IP & Services, Local Area Network (LAN) Infrastructure, Wide Area Network (WAN) Infrastructure, Security, Remote Networking, Disaster Recovery, Data Storage, Network Operating Systems & Troubleshooting

Who should attend?

Entry-level computer support professionals with basic knowledge of computer hardware, software and operating systems, who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration. A typical student should have 9 months or more of professional computer support experience as a PC technician or help desk technician. Network experience is helpful but not required. A diploma in Hardware & Software or the equivalent skills and knowledge is helpful but not mandatory if the above criteria have been met. This course offers excellent preparation for the International CompTIA Networking+ examinations.

The future

It is recommended that students who successfully complete this course can supplement their studies in any of the following courses available at IIT: MCITP, MCTS and MCPD.


The student should have a good command of the English language. The student will have to supply proof of Grade 10 certificate or higher upon registration with a minimum of 23 points (all subjects included). Experience with computers would be to the advantage of the student.

As this course contains large amounts of class practical, lab work and assignments, a high-end personal laptop for use in class and off-campus is imperative. Specifications should be obtained from Head Trainer at IIT prior to class starting and student should be in possession of laptop within one week of class starting.