Interviewing Skills

Interviewing Skills

This course is designed for anyone who is involved in the interviewing process, at initial intake, and or internal promotion interviewing stages. It is designed to direct participants through the different stages of the selection process and improve their Interviewing Skills.

It will also ensure that they have the ability to score and evaluate candidates in assisting them in making confident recruitment decisions. Participants will essentially ‘learn by doing’. Feedback from fellow participants and the trainer will suggest strengths and development areas.

The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, individual / group exercises and role-plays structured within a 'safe' learning environment.

Participants prepare for this course by becoming familiar with the job descriptions and person specifications of the jobs they normally interview for and also being aware of the interview system already in place.


  • Three half days contact time including facilitation and group activities
  • 30 days self-study after which participants are to submit their Portfolio of Evidence

Course Benefits

  • Ensure a more professional approach to staff selection
  • Develop an approach to devising the structured interview, ensuring clear guidelines and methods are in place
  • Review and update categories of questions; including competency-based questions
  • Understand the key aspects of employment law within an interview
  • Develop confidence in note taking and selection decisions


  • Job & Person Specification
  • Curriculum Vitae
  • Competency–Based Approach
  • Isolating Job-specific competencies, Designing and Asking Competency-Based Questions
  • Employment Law


  • Timing and Environment of the Interview
  • Interviewing Techniques: (Format / Rapport / Active Listening / Perceptions – Halo Effect/Body Language/ Non verbal Communication / Assertiveness)
  • Questioning Techniques - (Open / Closed / Hypothetical / Probing challenging candidates)
  • Closing the Interview


  • Writing up the Interview
  • Evaluating the Candidate
  • Communicating at the interview – What are the difficulties?
  • General principles of interviewing, approach, preparation, structure and reporting
  • Questioning techniques, listening skills
  • Body language
  • Disciplinary interviews and grievances – Preparation, conduct and follow-up
  • Discipline, appraisal and exit interviews
  • Introduction to Labour Law

In addition, our program features

  • Tutor-marked assignments
  • End-of-module assessments
  • A written examination
  • Textbooks are provided in most modules


  • An IIT Certificate of Competence will be awarded to all delegates who successfully submit and are found competent on their Portfolios of Evidence (PoEs).
  • An IIT Certificate of Attendance will be awarded to all delegates who do not submit a PoE within the specified timeframe after attending the three days of training.


This course assumes that the student has a fundamental understanding of business as well as possesses the necessary English literacy to understand the contents of this course. This course is aimed at all levels of the workforce and aims to improve time management and organizational skills.

Participants should bring documents they have written and/or those they will be expected to produce.