Negotiation Skills & Conflict Management

Negotiation Skills

The Benifits:

Negotiation is a give and take bargaining process that when conducted well, leaves all parties feeling good about the result and committed to achieving it. In this course participants cover both the hard and soft skills of negotiation and conflict management and learn to distinguish between position and interest in the negotiation process. This highly interactive course explores a range of strategies, techniques and steps involved in the process of successful conflict management and negotiation. Amongst others, self-management, comprehensive preparation, systemic analysis and reflection and best alternatives are taught as ways to engage in negotiation and to defuse conflict


  • Two days contact time including facilitation and group activities
  • 30 days self-study after which participants are to submit their Portfolio of Evidence

Learning outcomes:

Upon completing this program, the participants should be able to:

  • Define conflict and describe the different viewpoints of conflict
  • Recognize the signs and symptoms of emerging conflict
  • Harness the productive and creative energies aroused by properly managed conflict
  • Apply a successful conflict management process to their workplace
  • Identify and address sources of organizational power struggles and politics
  • Explain the impact of conflict on a team/department
  • Describe different negotiation styles and strategies (competitive vs. collaborative, best alternative etc.)
  • Practice skills needed for successful negotiation (communication, managing emotions, self-awareness, etc.)
  • List the steps in the negotiation process
  • Explain negotiation mistakes to avoid


Our study guides include:

  • Complete guide to study materials
  • Self-contained guide with all module requirements
  • Examples and case studies
  • Clear learning outcomes
  • Activities that can be completed individually or as part of a team

Different modules have different assessments ranging from individual presentations, group presentations and written assignments. In addition, our program features:

  • Tutor-marked assignments
  • End-of-module assessments
  • A written examination
  • Textbooks are provided in most modules


  • An IIT Certificate of Competence will be awarded to all delegates who successfully submit and are found competent on their Portfolios of Evidence (PoEs).
  • An IIT Certificate of Attendance will be awarded to all delegates who do not submit a PoE within the specified timeframe after attending the three days of training.


This course assumes that the student has a fundamental understanding of business as well as possesses the necessary English literacy to understand the contents of this course. This course is aimed at all levels of the workforce and aims to improve time management and organizational skills.