Operations Management

Operations Management

The Benifits:

Operations management is a vast subject, which has evolved over the years in response to surges in technological innovations and global competition. The services industry has increased rapidly and while we may speak about “products” (goods and services), arguably services play a significant, if not dominant role, in operations management today. The aim of this study guide is to direct participants to key knowledge and highlight some of the important issues in operations management.

Changes in the business environment, including increased cost-based competition, higher quality expectations, and demands for more innovative service offerings, place increasing pressure on these operations. A number of topics will be covered to assist you in successfully achieving the learning outcomes of this module. It is important to study each of these sections to ensure that you expand your knowledge in the subject and are able to complete the required assessments. The sections that will be dealt with include:

Section 1: Introduction to Operations Management
Section 2: Designing and Planning Operational Processes
Section 3: Implementing and Controlling Operations
Section 4: Improving Operational Capabilities


  • Two days contact time including facilitation and group activities
  • 30 days self-study after which participants are to submit their Portfolio of Evidence

Learning outcomes:

Upon completing this program, the participants should be able to:

  • Discuss the relevance and strategic role of operations management;
  • Explain how organizations create and deliver products (goods and services) by changing inputs into outputs using an “input-transformation-output” process;
  • Recognize the alignment between organizational functions and operations management;
  • Critically evaluate the interdependencies between operational performance objectives (quality, speed, dependability, flexibility, and cost);
  • Explain how an organization’s processes fit within a hierarchy of operations;
  • Locate and explain legislation governing operations in an organization;
  • Understand and use operations management terminology, theories, and models;
  • Explain core principles and stages that guide innovative process design;
  • Discuss the different characteristics of operational processes and how these will impact on their management (volume, variety, variation, visibility);
  • Critically evaluate the need for a total supply network perspective;
  • Explain basic operational layout types used in different contexts;
  • Identify and evaluate process technology;
  • Explain the differences between planning and control;
  • Understand the effect of supply and demand on operational planning and control;
  • Explain capacity and inventory management including coping with fluctuations in demand;
  • Discuss the activities and implications of supply chains, enterprise resource planning, lean synchronization, project management, and quality on the management of operations;
  • Select and use techniques to improve operations;
  • Identify, assess, and mitigate the effects of operational risks;
  • Examine the managerial issues associated with operational improvement; and
  • Discuss how social responsibility and ethical considerations impact on operational decisions.


Our study guides include:

  • Complete guide to study materials
  • Self-contained guide with all module requirements
  • Examples and case studies
  • Clear learning outcomes
  • Activities that can be completed individually or as part of a team

Different modules have different assessments ranging from individual presentations, group presentations and written assignments. In addition, our program features:

  • Tutor-marked assignments
  • End-of-module assessments
  • A written examination
  • Textbooks are provided in most modules


  • An IIT Certificate of Competence will be awarded to all delegates who successfully submit and are found competent on their Portfolios of Evidence (PoEs).
  • An IIT Certificate of Attendance will be awarded to all delegates who do not submit a PoE within the specified timeframe after attending the three days of training.


This course assumes that the student has a fundamental understanding of business as well as possesses the necessary English literacy to understand the contents of this course. This course is aimed at all levels of the workforce and aims to improve time management and organizational skills.