Organizational Development & Management

Operations Management

The Benifits:

Organizations either develop or degenerate depending on how effective the organizational development process is managed. This course looks at development from a systems point of view, in which organizations are understood as living entities. Organizational Development interventions, such as Balanced Score Card, Strategic Planning, Performance Management, Reengineering, Total Quality Management, Quality Circles and Continuous Quality Improvement are interrogated. Topics include the change management process, key success and failure factors as well as resistance to change. Knowledge of these themes allows delegates to analyze challenges successfully, develop feasible strategy and successfully implement an appropriate intervention.

Duration:

  • Two days contact time including facilitation and group activities
  • 30 days self-study after which participants are to submit their Portfolio of Evidence

Learning outcomes:

Upon completing this program, the participants should be able to:

  • Be familiar with Organizational Development (OD) terminology and concepts
  • Have an understanding of key OD success and failure factors
  • Be familiar with and able to appreciate strengths and weaknesses of various OD interventions, such as Balanced Score Card, Strategic Planning, Performance
  • Management, Reengineering, Total Quality Management (TQM), Quality Circles and
  • Continuous Quality Improvement (CQI)
  • Be able to analyze OD challenges successfully, develop a feasible strategy and successfully implement an appropriate OD intervention
  • Be able to identify, understand and involve appropriate stakeholders successfully in the OD management process
  • Be familiar with a change management process and phases
  • Be able to deal with resistance to change
  • Be able to demonstrate an understanding of the organization as a system comprising of interrelated subsystems such as structure, culture, strategy, policies and capacity

Training

Our study guides include:

  • Complete guide to study materials
  • Self-contained guide with all module requirements
  • Examples and case studies
  • Clear learning outcomes
  • Activities that can be completed individually or as part of a team

Different modules have different assessments ranging from individual presentations, group presentations and written assignments. In addition, our program features:

  • Tutor-marked assignments
  • End-of-module assessments
  • A written examination
  • Textbooks are provided in most modules

Certification:

  • An IIT Certificate of Competence will be awarded to all delegates who successfully submit and are found competent on their Portfolios of Evidence (PoEs).
  • An IIT Certificate of Attendance will be awarded to all delegates who do not submit a PoE within the specified timeframe after attending the three days of training.

Prerequisites:

This course assumes that the student has a fundamental understanding of business as well as possesses the necessary English literacy to understand the contents of this course. This course is aimed at all levels of the workforce and aims to improve time management and organizational skills.